Refund policy

  • CANCELLATIONS
  • RETURNS
  • REFUNDS

Order Cancellations

You can cancel your order with during 6 hours of your purchase email confirmation, please  contact us  by email sales@mystamps.store

Returns


We want you to be totally happy with your purchase. You can return most items purchased from the My Stamps Store within 30 days of receiving them.

  1. To request a return, please contact us at sales@mystamps.store quoting your name and order number. 
  2. Let us know whether you would like to return, refund or exchange and why. For example, is it faulty or not what you ordered.
  3. If you are returning, refunding or exchanging an item you believe to be faulty, please let us know what the fault is and attach clear images of the fault as well as an overall image of the item.
  4. Wait for a response from a member of My Stamps Store before posting the product back to us.
  5. If the product is found to be manufactured fault, the cost of shipping will be refunded or added to your credit.
  6. Post your products to My Stamps Store, Volodymyr Prokura, Avenida de Andalucia, 98, 3H, Torrox, Malaga, 29770, Spain. We are unable to take responsibility for items lost or damaged in the post. 
  7. Please allow 10 - 40 business days (depending on shipping times for your country) for us to receive and process your return, exchange or refund or determine the fault.
  8. Items must be returned unused, in original condition and where applicable, in original packaging within 30 days of receipt.

Refunds are issued on a case-by-case basis. All returns, exchanges and requests for refunds will still incur shipping fees, unless the item is faulty. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please do not send your products back to My Stamps Store without contacting a member of our team first.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns for ‘on sale’ items or gift cards.

Refunds

If the item is faulty or not as described, we will provide a full refund, exchange or store credit. Return shipping is the responsibility of the purchaser and postage will not be refunded. We are unable to take responsibility for lost or damaged goods.  

Refunds will not be given if:

  • the product is not returned in its original new and unused condition;
  • the item returned to us has been damaged and the damage occurred after the item was delivered to the customer;
  • the product is inspected by us and found not to be faulty or damaged;
  • the piece was a gift and the recipient does not like or want the gift;
  • you have changed your mind and no longer want the item;
  • you have found and purchased the product elsewhere.

Gift Cards and e-gift cards are non-refundable. To be eligible for an exchange, your Gift Card must not be redeemed. You cannot use a Gift Certificate or e-gift card to purchase another Gift Certificate or e-gift card.
Refunds are not permitted on Gift Cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification.

  1. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 
  2. Please contact us at sales@mystamps.store quoting your name and order number.
  3. Post your products to My Stamps Store, Volodymyr Prokura, Avenida de Andalucia, 98, 3H, Torrox, Malaga, 29770, Spain. We are unable to take responsibility for items lost or damaged in the post.
  4.  Please allow 10 - 15 business days for us to receive and process your return, exchange or refund. Please do not send your products back to My Stamps Store without contacting a member of our team first.